Key Responsibilities: 

Client Relationship Management:

• Serve as the primary point of contact for a portfolio of clients, ensuring their needs are met and that they receive exceptional service.
• Build and maintain strong, long-lasting relationships with clients, understanding their business objectives and challenges.
• Regularly communicate with clients to provide updates, address concerns, and ensure overall satisfaction.

Account Growth:

• Identify opportunities to expand the scope of services provided to existing clients, driving additional revenue for the company.
• Develop and execute strategies to upsell and cross-sell company products/services to meet client needs.
• Collaborate with the sales team to develop proposals and presentations that align with client goals.

Contract Management:

• Manage contract renewals and negotiations, ensuring favorable terms for both the client and the company.
• Monitor contract performance, ensuring all deliverables are met according to client expectations.

Internal Collaboration:

• Work closely with internal teams, including sales, marketing, and product development, to ensure client requirements are fully understood and met.
• Provide feedback to internal teams based on client insights to help improve product offerings and service delivery.

Problem Solving:

• Address and resolve any client issues or conflicts that arise, ensuring a timely and satisfactory resolution.
• Proactively identify potential risks to the account and develop strategies to mitigate them.

• Bachelor’s degree in pharmaceutical / healthcare / life sciences industry
• Advanced degree (MBA, PhD, or MS) in Business Administration (or equivalent)
• Minimum 3years experience as an Account Manager or in a similar role (Pharmaceutical field)          
• Excellent English language knowledge, verbal and written
• Excellent analytical, negotiation, and strategic thinking skills including contract negotiations and preparation
• Ability to recognize problems and offer alternative solutions. 
• Exceptional communication and presentation skills.
• Project management skills with the ability to manage multiple projects simultaneously.
• Occasional travel required for meetings, conferences, and partner visits
• IT proficient (Excel, Word and Power Point)
• Basic financial knowledge (PnL, pricing mechanisms etc.)